Customer Feedback

Here are is some of the mail we get from our customers, what we think of as HAPPY THOUGHTS:


"I received my dog's items!  Thanks so much for the quick shipping!  His coat and pack both fit perfectly and I am very impressed with the quality.  We look forward to many adventures in comfort and style!" - signed Jailin B, September 26, 2011

"Got it (the order) today, great service, above what I expected!" - signed Joyce L and Jojo, August 24, 2011

"Great customer service = return customers!  Will definitely recommend you guys!" - signed Jodi G, August 23, 2011

"Thank you, doing business with you guys has been delightful... Thank you for helping me and sending over a great product.  The dogs LOVE them!" - singed Matt M, July 29, 2011

"Your customer service is excellent!  The bets I have encountered.  Awesome!" - signed Beth R, March 30, 2011

"Thank you so much.  The (Web Master) harness arrived today and has already been used twice.  It is at its max for fit, but is still fine.  It is so easy to life Wes over things.  I wish I had it a month ago, but it will still be very useful and is so much easier to get him over the swamp in our backyard right now.  Glad RUFF WEAR referred me to you." - signed Carol C, March 15, 2011

"Thank you so much, myself, my husband and especially our dog love your site!  Thank you for updating us on the shipping reduction as well, that's great!  We get a lot of compliments on the things we ordered through your site and we are sure to pass on the information as to where we get everything as well.  Thanks again." - signed R.T, January 18, 2011

"You folks rock! Thank you so much for all of your help! Incredible customer service, we will definitely shop with you again and recommend you to fellow friends with dog companions!" - signed Naomi J, September 17, 2010

"Thanks for fantastic service with my previous order, sent to the UK. Great goods, great price and great service...especially nice to be sent by a dedicated doggie team! We have just placed another order, taking advantage of your special offers and recommended you to our friends. Thanks and woofs!" - signed L. Carr, June 8, 2010

"I just wanted to drop a quick note to say my order arrived today and I couldn't be happier with it. The quality is fantastic and fits her perfectly. Thank you for taking the time to answer my questions and recommending the right gear." - signed Celeste G, January 21, 2010

"I am TOTALLY impressed with the service.  I received the collars today, Thurs. Jan 14 (2 days after they were shipped)... AMAZING!  You can bet I will be searching your site for further needs.  Thank you!  PS The purple collar is BEAUTIFUL!  I'm impressed with the quality of both!" - signed Becky J, January 14,2010

"My daughter phoned me at 7 AM to tell me how much she loved the coats and how gorgeous they are. She just couldn't emphasize enough how high the quality is, how perfectly they fit, and how excited she is about taking them out wearing them. Thank you so much for everything. I can't remember the last time I got so much satisfaction out of buying a gift like this for someone." - signed Valerie A, December 10, 2009

"Just a note to let you know I received my Ruff Wear Approach Pack today. Thanks to your guidance it is a perfect fit! My dog Tikko and I tried it out this afternoon and he adapted very well to it. I am really impressed with the placement of the straps - no rubbing, no irritation. And Tikko walked extremely well with it. I look forward to many happy hours of hiking. Thanks for all your help." - signed Reta D, November 25, 2008

"Wow, great service. I am very happy with the colour and really appreciate all of the hard work you guys went to, to get me one. I'm sure that my Chihuahuas will really enjoy going out with us... Your team is amazing and I will let everyone that I know with dogs know about your company, and excellent service. Thanks again, I look forward to dealing with you again in the future." - signed Laurie B, May 9, 2008

"I just wanted to let you know that we received Cosmo's new winter coat today and it's PERFECT!! Thank you so much for taking the time to figure out the best jacket style for my hard to fit little Frenchie. And the best part? He's SO handsome in it! I've bookmarked your site and will be sure to use you guys again. And I'll pass the site along to my doglover pals too." - signed Pia W, March 12, 2008

"I just wanted to say thank you for helping fit Smudge with her new coat last Friday. She got to break it in during the foul weather on Saturday and received 3 comments and we sent one referral your way! She was easily able to dash around and leap across logs without any restrictions from the coat and she was much drier than usual, even her belly managed to stay dry! Thanks again for all of your time and expert fitting. I am thrilled with her coat." - signed Victoria M, November 5, 2007

"I just want to say how impressed I am with your service. I purchased a dog collar at the Snowbird RV Show and had to wait for a smaller size to be mailed to my home. I wanted it by Thursday as we were going out of town and wanted my dog to wear it. Not the most important request but you know how dog owners are! On Wednesday evening there was a knock on my door and it was hand delivered. Wow! I never expected this! Far above the bar of customer service...I will be a customer on going!" - signed Wanda T, October 4, 2007